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FAQ

FAQ

Shipping on Your Account

CleanAir ® will ship any product on a FedEx or UPS account number. Simply choose the Ship on your Account shipping method and add the account number/delivery method to the order comments at checkout.
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Will Call

Simply choose the Ship on your Account nummber and document Will Call in the order comments at checkout. Will call locations can only be picked up at: CleanAir ® Engineering, 212 WoodWork Lane, Palatine IL, 60067.

Delivery Timeframe

Most of CleanAir's ® equipment and accesories are stocked items at CleanAir ®. If the item is not in stock, the customer will be notified of an estimated delivery.

Do I need an Account to Order

An account is not needed in order to place an order. The customer can pay for the order with a Guest account. Some benefits of creating an account are: order tracking, quick re-ordering, saved addresses, and notification of order status.

I require a Formal Quote to Order

Please submit an email to express@cleanair.com for the requested parts. CleanAir will respond with a formal quote on a timely manner. Suggestion for supplying part numbers for quoting: copy and paste, screen capture shopping cart, type part number and quantities.

Tax Exempt

If the company is tax exempt and was charged taxes, please inform us in the order comments and email us a copy of the tax exempt form (express@cleanair.com). We will refund the taxes.  For future orders, if the customer created an account we can categorize the account in a tax exempt group so future taxes will be exempt

Sales Tax

Items sold by CleanAir Express and shipped to destinations in the following states are subject to tax:  Illinois, Pennsylvania, Tennessee, Texas and Washington

Payment Method

CleanAir's ® online payment service are secured Credit Card checkout, PayPal and Net 30 Purchase Order with Established Credit.  When using PayPal. We never obtain any credit card information for online orders. If the customer does not have a PayPal account, orders can be processed with a guest PayPal account.

Can Orders be Taken over the Phone/Email?

All orders can be processed over the phone by calling (800)-223-3977 for USA orders or calling direct (847)-654-4615 for International orders. Orders or quesitons can be emailed to: express@cleanair.com
 

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